Online Course on KM for Government and Development Workers starts on 16 September 2022

Delivery of Development Results

The online Course on Knowledge management (KM) for Government and Development Workers is about more effective delivery of knowledge products and services to produce development results.


It looks at how government and development institutions should produce and deliver knowledge products and services (KPS) that enable citizens and stakeholders to act and thereby produce development results. It also reflects the fact that KM in the public and development sectors is more complex than that for the private sector. In the former, KM is applied in an environment of multiple actors with varying interests and changing power relations. Development institutions have less control over outcomes compared to public agencies and private corporations. Management interventions are designed and implemented in systems that are more open and porous compared to those in the private sector.

This course consists of two lessons and one to two KM exercises each week. The first lesson is on basic KM concepts and principles, followed by a second lesson on their applications in the public and development sectors. The participants are engaged in group learning as they answer and interact – with each other and together with the Course Mentor – on discussion questions at the end of each lesson. The course is asynchronous; it will require a total of about two to three hours per week on the part of each participant who can access the course website at any time during the week. There is a weekly Saturday video session to clarify issues and problems, and to encourage suggestions, comments and interactions.

The online Course Mentors are Dr. Serafin Talisayon, Engr. Elena Avedillo-Cruz and Dr. Daan Boom. 

The twenty-three topics are covered over ten weeks as follows where the applications of KM in the public and development sectors are in italics.

  1. Definitions and KM framework | KM in the development sector
  2. Tacit and explicit knowledge | What is more valuable?
  3. Aligning KM with organizational objectives | Aligning KM to project objectives
  4. Demand-driven KM | Demand-driven KM: whose demand? and Measuring the social reach of a KPS
  5. Selecting the right KM tool | Knowledge translation: writing and delivering user-responsive knowledge products and Quad bottom line
  6. Organizational learning | Tools for cross-project learning and Communities of practice
  7. Innovation: organizational practices | Social innovations
  8. Innovation: practices for individuals | Personal stories of unlearning and innovation in development practice
  9. Managing intellectual capital | Community intellectual Capital and other assets
  10. Formulating a KM strategy | Success factors in KM implementation


The  required 15 basic KM skills which will be learned through practice are listed below. In addition, there are optional KM skills that are offered for enrichment.

Online collaboration:

  • Managing folders and files in your Google drive
  • Collaborative writing/editing of Google documents
  • Optional: Preparing and participating in video meetings


Managing intellectual capital:

  • Identifying stakeholders
  • Capturing tacit knowledge of retiring employees
  • Aligning KM to organizational objectives
  • Optional: Stakeholder mapping
  • Optional: Estimating the market value of my human capital


Establishing and managing learning processes in the workplace:

  • Conducting a lessons-learned session
  • Innovating next practice
  • Optional: Making our thinking process visible: mind mapping
  • Optional: Setting up an "Ask Me" procedure


Motivating knowledge workers:

  • Making explicit the inner drives of a person: my Ikigai
  • Optional: Explaining benefits of KM to a superior
  • Optional: Identifying and designating in-house consultants


Enhancing organizational performance:

  • Identifying mission-critical knowledge assets
  • Setting up and managing an online participatory M&E
  • Optional: Estimating peso value of a demand-driven intranet


KM assessments and measurements:

  • Evaluating knowledge products/services
  • Assessing process efficiency and effectiveness
  • Optional: Selecting KM tools to match workplace needs
  • Optional: Identifying potential KM champions
  • Optional: Evaluating how demand/user-driven is a website


Innovation (knowledge creation):

  • Mining stakeholder complaints
  • Questioning your assumptions
  • Setting up an idea register
  • Optional: Problem finding versus problem solving
  • Optional: Two-phase creative brainstorming
  • Optional: Go outside your comfort zone


Successful graduates who went through these lessons include officials from Philippine government agencies (Technical Skills and Development Authority, National Economic Development Authority, and Department of Interior and Local Government) and development workers from Lao PDR, Brazil, Canada, USA, UK, Nigeria, Kenya, Afghanistan, Indonesia, Zambia, Ethiopia, Thailand, Nepal, Egypt, Madagascar, Malawi and Tanzania.

If you bought this Course

After buying this Course from our eStore, we request you to email the course director Dr. Serafin Talisayon ( so that he can send you the registration form for you to fill up. Please note that this course is held in batches or classes of at least 20 participants. The start date of a class depends on when the minimum class size of 20 is reached. The next class is scheduled to begin on 16 September 2022.

How to Register

It is not necessary to pay now to register for the next class. To express your interest to join this class and receive registration materials, send an email to