Online mentored KM Practitioner Certification Course - 28th class will start on 24 May 2024

The benefits and key features from this online KM course are described by one of the course mentors and by three satisified course graduates from the Catholic Relief Services, a large international NGO which had endorsed this course.

In 2006, CCLFI pioneered the first online KM course in the Philippines. In October 2013, CCLFI introduced the online mentored Knowledge Management Practitioner Certification Course. CCLFI partnered with the largest professional HR organization in the Philippines - the People Management Association of the Philippines - to deliver this course to the private sector.. Since 2013, the course had graduated almost 400 KM practitioners from 36 countries: Austria, Brazil, Burkina Faso, Cameroon, Canada, Dubai, Egypt, Ethiopia, Guatemala, Indonesia, Italy, Ivory Coast, Kenya, Korea, Laos, Lebanon, Luxembourg, Madagascar, Malawi, Mali, Mexico, Myanmar, Nepal, Netherlands, New Zealand, Nigeria, Panama, Philippines, Tanzania, Thailand, Uganda, UAE, UK, USA, Zambia and Zimbabwe.

This 18-week course features –

  • "Learning by doing" or learning through practice of 30 basic or unit KM skills in first ten weeks;
  • Use of a practice website where course participants each have their own dedicated practice webpage where they can practice various website content management skills;
  • Study at your convenience; spend a total of about 3 hours online per week at any time during the week;
  • "Learning together" or weekly online discussion among course participants; and
  • In-depth workplace practice in the final 8 weeks of a KM tool appropriate to the needs of the participant's organization. You create value for your organization while you learn.

The learning strategy results in benefit both to the participant as well as to the organization he or she works for.

The next class starts on 24 May 2024. If you are interested to join, send an email to Dr. Serafin D. Talisayon at or

The ten weekly learning sessions are:

  • Definitions and KM framework
  • Tacit and explicit knowledge
  • Aligning KM with organizational objectives
  • Demand-driven KM
  • Selecting the right KM tool
  • Organizational learning
  • Innovation: organizational practices
  • Innovation: individual practices
  • Managing intellectual capital
  • KM assessments and action planning for KM practicum


The 33 basic KM skills you will learn through practice are:

Online collaboration

  • Managing folders and files in your Google drive
  • Collaborative writing/editing of Google documents
  • Preparing and participating in video meetings


Content management of a website:

  • Editing and updating a webpage
  • Creating a webpage with functionalities to suit its purpose
  • Managing a threaded online forum
  • Evaluating how demand/user-driven is a website


Managing intellectual capital:

  • Setting up a web-based and self-updated expertise directory
  • Identifying elements of relationship capital
  • Aligning KM to organizational objectives
  • Innovating for "next practice": what went wrong and why?


Establishing and managing learning processes in the workplace:

  • Keeping a learning journal: most significant learning
  • Making our thinking process visible: mind mapping
  • Setting up an "Ask Me" procedure
  • Conducting a lessons-learned session


Motivating knowledge workers:

  • Making explicit the inner drives of a person: my passions
  • Explaining benefits of KM to a superior
  • Identifying and designating in-house consultants
  • Creating a KM persona that suits a person's talents and passions


Enhancing organizational performance:

  • Identifying generator knowledge assets and critical knowledge assets
  • Estimating peso value of a demand-driven intranet
  • Collecting and organizing work templates
  • Setting up and managing an online participatory M&E


KM assessments and measurements:

  • Assessing process efficiency and effectiveness
  • Identifying potential KM champions
  • Estimating the market value of my human capital
  • Selecting KM tools to match workplace needs


Innovation (knowledge creation):

  • Setting up an idea register
  • Mining customer complaints
  • Problem finding versus problem solving
  • Questioning your assumptions
  • Two-phase creative brainstorming
  • Go outside your comfort zone


Your Online Mentors

Your online mentors are CCLFI KM experts and practitioners Dr. Serafin or "Apin" Talisayon, Dr. Daan Boom, and Ms. Elena Avedillo-Cruz (click the links to see their profiles). They each have over two decades of KM practice, consulting and teaching behind them.

How to register

Remit now using PayPal

Pay for the Course using PayPal in the payment page (click on the link), download the Registration Form (click on the link) and the sample Commitment Statement (click on the link), fill up the form and email it with your Commitment Statement to the course director Dr. Serafin Talisayon ( Please note that this course is held in batches or classes of 20-30 participants. We reserve the right to move the course start date if the minimum class size is not yet met.

You or your sponsoring organization will pay later

Download the Course Brochure (click on the link), Registration Procedure (click on the link), Registration Form (click on the link) and the sample Commitment Statement (click on the link), fill up the form and email it with your Commitment Statement to the course director Dr. Serafin Talisayon ( CCLFI will subsequently issue to you and your sponsoring organization a Billing Statement.

Some Feedback from Past Students

“I found that having a real-work practicum is very useful as it will train you how to apply KM knowledge in your workplace.”  – Daryl Laqui, EPM Regulator Technologies

“Creating webpages was fun.” – Charlyn Justimabaste, Technical Education and Skills Development Authority

“Since it is an online course, it has been very convenient for us to study KM. It felt legitimate now when I say that I am a KM specialist. I am more conscious about our work processes and is looking at ways on how to make work more efficient.”  – Anna Amalia Brillante, Peace and Equity Foundation

“The tools introduced by Dr. Apin are very useful in generating insights about the processes we need to improve in the organization. For instance the QBPA [Quick Business Process Assessment] is so easy to use but generate very useful information and actionable items.”  – Valentine Esguerra, Emerson Process Management

"I really appreciate 'Estimating Peso Value of a Demand-Driven Intranet' activity because it converts wasted time to value which is the language of management." – Vabby Payod, Philippine Associated Smelting and Refining Corp.

"I was so happy on one of the Unit Skills... [about] setting up of Participatory M&E in a webpage!"  – JRose Centillas, Jollibee Foods Corp.

Join a growing number of satisfied participants and graduates from around the world (from the Philippines, Indonesia, Laos, Nepal, Kenya, Zambia, USA, UK, Nigeria, Afghanistan, Canada, Austria, Netherlands, Ethiopia, Malawi, Thailand, Egypt, Nepal, Dubai, Madagascar, Tanzania and Brazil).

What Participants Have Learned

Course participants have learned many KM skills such as creating, editing and inserting images or functionalities in their practice webpages. They collaborate to construct their searchable Talent Directory and select a "KM persona" appropriate to their individual skills and unique personalities: